Getting more support Where to find your software user manual? How to register for a support account? What to do if you don't get an answer? We generally answer most trouble tickets about registration within one business day. Support opening hours Our support team answers your requests during office hours (CET) on week days.Īfter submitting a trouble ticket, please wait for an answer from our support team before sending another support request.
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Software registration proceduresDon't know what to do with the code printed on your CD? Need to generare a new serial number? Concerned about the staus of your license?Ĭonfiguring your software Can't figure out how to configure your ArKaos software to work with other devices? Need help with monitors setup? Experiencing software crashes? Get help registering in this Support Center Register for a support account Register for an ArKaos Support Account (free) in order to be able to check the status of your trouble tickets, post replies to our team or create new touble tickets directly from our web interface. You may also check out the ArKaos Users Discussion Forum where questions about configuration with specific third party hardware / software may already have been answered. Check out the ArKaos VJ-DJ dealers page or the ArKaos Pro dealers page.īefore requesting for support If you have not found a solution to your problem in the software documentation above, search the Knowledgebase to see if your solution is not already listed there. Our dealers are also at your service if you would like to request information in your language, advice on additional hardware or software, solutions or quotes for a particular configuration etc. Please refer to the software documentation above and the support links on this pageīefore contacting us for technical or regsistration questions
You need to have both files for comptele software documentation. Note: The User Guide details all the features for the main software version while the Release Notes document details all the changes from the main version to the current release.
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